Dex mobile invoicing11/28/2023 ![]() ![]() In response to these struggles, the DEX standard and related equipment were created to ease the DSD process. Payments were slow and often incomplete.Īs a result of this tedious process, retailers suffered from inaccurate inventories and sales ticket errors while vendors were troubled by lengthy check-in times, high administrative costs, and struggles with remittance. Retailers frequently disputed bills submitted for payment because of pricing discrepancies, or charge-backs for unauthorized deliveries. The time lapses from invoice transmission to accounts receivable and further delay in data entry lengthened the cash cycle and often led to billing problems. Automating the invoicing process by eliminating handwritten entries and adjustments improves productivity.īefore the development of the DEX (Direct Exchange) UCS (Universal Communications Standard), a vendor typically delivered a certain quantity of items, scratched out an invoice for the retail store manager and then delivered a copy of that invoice back to the vendor’s own accounts receivable department for processing. ![]() DSD drivers spend between 2.1 and 6.0 percent of their time in stores preparing invoices, according to the GMA study. The GMA calculated that based on its measured error rates and average DSD volumes, a 250-store small-format chain could have to reconcile 27,000 invoices per year, and a 250-store large-format chain would have 450,000.ĭirect store delivery is often challenging for retailers and vendors. The calculation does not include labor costs associated with returns processing, or savings from preventing rush shipments and additional deliveries to fulfill orders and lost-revenue from unreported over-shipments.Įliminating DSD and other delivery errors can raise customer satisfaction and help make customers more prof- itable. If the company earns a healthy 10 percent margin, it must win $2,100 in new business to offset the cost of errors at five percent margin the figure jumps to $4,200. If CSRs earn $10 per hour, the direct labor cost for error resolution is $210 per month per 1,000 orders. At the average shipment error rate, companies would need a full-time customer service representative dedicated to error resolution for approximately every 7,600 orders shipped per month. If calls take an average of 12 minutes to resolve -a conservative assumption, considering the time required for order lookup, investigation, credit authorization, and computer entry - the company would spend 21 hours per month resolving errors. The 10.5 percent discrepancy rate should generate 105 inquiries to customer service repre- sentatives (CSRs) or account managers per 1,000 orders filled. The discrepancy rate for supermarkets and other large-format retailers was measured at 15.4%). Assume a company has an invoice discrepancy rate of 10.5 percent, which is the average DSD error rate for small-format retailers according to a 2006 GMA report (Small format retailers include convenience stores, gas stations, etc. To understand the power of reviewing receipts and orders, companies first must understand how mistakes hurt their business. Reviewing receipts during the delivery process provides route sales representatives an opportunity to resolve discrepancies immediately, leading to a timely, cost-effective resolution. Route sales representatives can print delivery receipts and orders and review them with their customers to ensure that orders are accurate and that customers are satisfied with the delivery. So take a look at DEX Imaging and you might be surprised at the depth and quality of the company and services we provide.Receipts can be an effective tool for improving operational quality and efficiency. And we’re committed to protecting the environment, going so far as to manufacture our own toner cartridges in-house in environmentally-friendly ways.īut most importantly, we’ve built our company on the proposition that we donate a full 1/3 of our profits to charities, educational initiatives and sports programs that truly enhance the lives of people in the communities we serve. We develop our own management software and hardware, providing industry-leading solutions from our own in-house R&D lab. But we’re also leading developers of office technologies moving our customers further into the cutting-edge worlds of mobile, digital and cloud document management. ![]() Yes, we provide copiers, printers, MFPs and office equipment to companies throughout the United States, and that has made us the nation’s largest independent dealer of brands such as Konica Minolta, Kyocera, Canon and HP. ![]()
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